Questions

Here are some of our customers Frequently Asked Questions:

1.  What are our hours of operations?

Our dry cleaning department is open from 7am - 6pm Monday through Friday and 8am - noon on Saturday.

Our textile rental department is open from 8am - 4:30pm Monday through Friday.

 

2.  What is our turnaround time for dry cleaning or shirt laundry?  How soon can I get my order back?

Most garments are cleaned and ready for pick-up within 2 days.

Next day service is available upon request.

Same day service is available at the Marion facility at no additional charge, if the garment is dropped off before 9:30am.

 

3.  Do we do alterations?

Yes, we do alterations.  Our alterations include hemming pants and sleeves, sewing on buttons, replacing zippers, sewing on patches, taking-in and letting out of clothing, and minor alterations to wedding gowns.  Most alterations take approximately one week but can be done sooner upon request.

 

4.  Do we clean leather coats?

Yes, we do offer leather cleaning.   We clean a variety of leather items such as:  purses, chaps, skirts, dresses, and shirts.  Please call for more information.

 

5.  Do we clean area rugs?

Yes, we clean rugs of all shapes and sizes.  However, this service is an item by item based cost due to the different circumstances that come with each rug.  For example, the size depends on how it can be cleaned.  The fabric depends on how it can be cleaned as well.  Please call for more information. 

 

6. Do we clean hats?

We do clean most hats.  Again, this service is item by item based cost due to the different types of hats.  So, if you have a hat that you would rather clean then replace...bring it to us  or give us a call and we will let you know if we are able to clean it.

 

7.  Do we clean and/or preserve wedding gowns?

Yes, we can clean and preserve your wedding gown for you.  If you choose to get your wedding gown preserved...at no extra charge we can include other keepsake items such as:  an invitation, shoes, veil, jewelry, shawl, or almost any other item.  We also provide minor alterations to wedding gowns.   

 

8.  What is dry cleaning vs. shirt laundry?

Dry cleaning is the process of cleaning clothes and other fabrics without using water, instead using solvents and specialized equipment.

Shirt laundry, on the other hand, uses computerized machines that use water and solvents to clean shirts.  A customer can also request that starch be used during this process. 

 

9.  What is spot cleaning?

Some labels state "Spot Clean Only". Spot cleaning is basically what the title implies. A garment is hand cleaned only in the areas where spots are noticeable. Spot cleaning is performed when portions of the garment are not capable of withstanding normal cleaning methods.

 

10.  I received a phone call from Fox's Cleaners wanting permission to "wet-clean" a garment of mine.  What is "wet-cleaning"?

Wet cleaning is a non-toxic, environmentally safe alternative to dry cleaning, utilizing computer-controlled washing machines, biodegradable soaps and conditioners, and various types of pressing equipment that may be specialized for many different fabric and fiber types.
 

 

11.  Do we offer a wash and fold service?  How much is this service?

We do offer wash and fold of your personal clothing/linens/towels.  We also offer this service to businesses as well.  We do have a 10 lb. minimum for this service and the price is $1.55 lb.  We will wash and fold smaller than 10 lb. but you would be charged the standard fee.

 

12. Do we offer pick-up and delivery?

Yes, we do offer FREE pick-up and FREE delivery to residential customers and businesses.  We have delivery routes that include Marion, Carbondale, Carterville, Herrin, Ridgeway, Eldorado, Harrisburg, McLeansboro, and Benton.  Please call our Marion store for more information regarding setting up pick-up and delivery service.

13. Do you offer reminder calls for deliveries?

Yes, we do offer a reminder call the night before your pick-up day.  If you are currently a delivery customer and are not receiving these reminder calls and would like to, please call us at 618-993-5053.  We use a company called Voiceblaze.com.  It is a very user-friendly, internet based company.  Check them out at: 

VoiceBlaze.com :: Enterprise Voice Broadcasting Services - 1 cent per call!

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